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FAQ
 
 
 
 
 
 
 
 
 
 
 
 
 
Most of the questions we receive from our customers all over the world, are answered below.
If you have other questions or would like more information about medication we prescribe,
please contact us



 
What Are Your Shipping Rates And Policies?
 
  • Our domestic shipping cost is only $7.95 for orders up to $150.00.
  • Domestic orders over $150 are shipped free.
  • International orders will be charged $24.95 for all orders up to $300.00.
    and usually reach their destination within 7-10 business days.
  • One order can't contains products from more then 2 different suppliers.
  • QUEEN FACE products shipped from Israel and considered as an International order.
  • VIPRO products shipped from India and  considered as an International order. 
  • All other suppliers shipped from the US and considered as domestics orders.
  • Please note that there is a minimum order for goods to a value of $40.00 not including delivery charges .
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Can I reset my password?
 
  • You can change your password anytime.
  • Select “My Account” near the top of any OneStopTreatment.com webpage.
  • Enter your email address and password to access your account information.
  • Under “Account Changes” click the “Edit My Account” Button to make updates.
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How do I track my order?
 
  • Your shipping confirmation email includes a tracking number for the order
    and the delivery carrier’s URL.
  • To review the status of your order, select the link to the carrier’s website
    and follow directions to enter your tracking number.
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How do I change my billing/shipping address?
 
  • You have the opportunity to update your personal information during checkout,
    including billing and shipping addresses.
  • Review the information carefully for accuracy.
  • Once you submit your order, we are not able to make changes.
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How do I create an account?
 
  • Accounts are created as soon as you place one or more items
    in your shopping cart and proceed to “Secured Checkout.”
  • The personal information you enter establishes your account.
  • Whenever you shop, use this email address and password to sign into your account.
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What are my payment options?
 

We accept the following payment methods:

  • Visa 
  • MasterCard 
  • American Express 
  • Discover 
  • PayPal
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How does the shopping cart work?
 
Each time you add an item to the cart, you will be taken to the shopping cart.
From the shopping cart you can choose to either Continue Shopping
or to proceed to Secure Checkout.
  1. The Secure Checkout will take you through steps to enter a coupon and/or catalog codes,
    choose your shipping method and shipping address. 
    • If you’re a first time customer, you’ll be asked for information to establish
      your oneStopTraetment.com customer account.
    • If you’re a returning customer, you’ll be asked for your email address and password.
  2. Once you review the order and enter your payment information,
    you will be prompted to place your order.
  3. We suggest that you print a copy of the order confirmation page for your records.
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How do I return a product?
 

It’s easy. Request a Return Merchandise Authorization (RMA) number in one of the following ways:

  1. By email to Customer Support via contact us page
  2. You can expect to receive your RMA number within one business day.
  3. Please read our return policy carefully to ensure that you qualify for a refund.
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What is the OneStopTreatment.com return policy?
 
  1. Your satisfaction is our primary goal. If for any reason you are dissatisfied with any of the products you have purchased at OneStopTreatment.com, you may return the unused portion of a product for a full refund less shipping.
  2. To qualify you must obtain RMA# and return your item(s) within 21 days of receipt of your order. Returns will not qualify for credit without RMA # (Return Merchandise Authorization Number.
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What if I don’t get an order/shipping confirmation?
 
  • Check your SPAM folder.
  • To ensure OneStopTreatment.com emails are not blocked by your provider’s filter,
    you may also want to check our Emails Instructions .

 

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How do I know if my order shipped?
 
  • As soon as your order is on its way, we’ll email a shipping confirmation.
  • The email address you provide is the one we use for any order updates.
  • To ensure OneStopTreatment.com emails are not blocked by your provider’s filter,
    you may also want to check our Emails Instructions .
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Best Price Standart
 

We will meet and beat ANY advertised price for the same product or throw by 10% of the difference!

The OneStopTreatmentStandard will not be undersold! In the event that you find a lower price from another online store on a currently in-stock product, we will beat it by 10% of the difference.

Simply contact us and include the URL of the lower priced product. If the product is available in more than one size, please indicate which size you are interested in.

To be eligible for a price match, your request must meet the following conditions:

Terms and Conditions:

  • The product must be the exact same type and size.
  • Does not apply to goods purchased by bidding in auctions such as eBay, although direct purchase through eBay will be honored.
  • Prices on websites must be in US dollars.
  • Differences in shipping charges (if applicable) will be excluded from the price difference calculation.
  • Differences are calculated on your actual OneStopTreatment purchase price.
  • Taxes will be excluded when calculating the price difference.
  • Your refund will be issued within 3 business day in the same form as your original payment.
  • This offer is valid for 5 days after your purchase.

We want your business and we guarantee you'll get the best price and the highest quality.

The onestoptreatment Standard lowest price guarantee is valid on retail price only, not on shipping and/or handling charges. No close-outs, misprints, special buys, special promotions, or liquidations. Not valid on Member Club pricing, or on items that have Free Shipping.

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*SATISFACTION GUARANTEED*
We are committed to the highest level of online customer service. If you have any question or need a special consultation for any of the products we offer, please do not hesitate to contact us. If you have any problem with any of the process with your order, we will do anything it takes to satisfy you as our preferred client.

I still have a question!






 
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